Terms & Conditions

Last updated: April 2026

By using this website and booking services with The Untrained Leader, you agree to the following terms. Please read them carefully.

1. About Us

The Untrained Leader is operated by [YOUR FULL LEGAL NAME], a sole trader registered in the United Kingdom. Contact: [YOUR EMAIL ADDRESS].

2. Services

We provide coaching, guidance, and consultancy services including:

• Regulatory consultations for organisations
• Burnout recovery guidance for healthcare workers
• Life coaching for individuals
• Digital products including workbooks, courses, and downloadable resources

3. Not a Substitute for Professional Advice

Our coaching and guidance services are for personal development purposes. They do not constitute medical, psychological, legal, or financial advice. If you are experiencing a mental health crisis or medical emergency, please contact the appropriate professional or emergency services immediately.

4. Bookings and Payment

• All sessions must be booked and paid for in advance through our website.
• Payments are processed securely by Stripe in British Pounds (GBP).
• By completing a payment, you enter into a contract with The Untrained Leader for the delivery of the booked service.
• Prices are as displayed on the website at the time of booking.

5. Cancellations and Refunds

Our full cancellation and refund policy is available at Refund & Cancellation Policy. By booking a session, you agree to the terms set out in that policy.

6. Confidentiality

All session content is treated as confidential. We will not share anything discussed during your sessions with third parties, except where:

• Required by law
• There is a risk of serious harm to you or others
• You provide explicit written consent

7. Intellectual Property

All content on this website — including text, design, graphics, logos, and downloadable resources — is owned by The Untrained Leader and protected by UK copyright law. You may not reproduce, distribute, or resell any content without written permission.

Digital products purchased are licensed for your personal use only and may not be shared, redistributed, or resold.

8. Website Use

• You agree to use this website lawfully and not to engage in any activity that could damage, disable, or impair the site.
• We make reasonable efforts to keep the website accurate and up to date, but do not guarantee that all information is error-free.
• We may update or change the website at any time without notice.

9. Limitation of Liability

To the fullest extent permitted by UK law, The Untrained Leader shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific service in question.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.